Refund Policy

Last updated: 2 August 2026

Free credits first

Every new account gets 10free credits, so you can test real results on your own targets before paying. We'd rather you find out the coverage on your niche up front than ask for a refund later.

Subscriptions

Plans are monthly and cancel at the end of the current period. Cancelling stops future renewals; it does not refund the period already paid for, and your remaining credits stay usable until the period ends.

When we do refund

• Duplicate or accidental charge — refunded in full, no questions.
• Service failure on our side — if a scrape consumed credits but produced results we can see were wrong or unusable, we restore the credits.
• Unused within 7 days— if you subscribed and have spent no meaningful part of the plan's credits, ask within 7 days of the charge and we'll refund it.

When we don't

• Credits already spent on delivered contacts.
• A source turning out to have a low email hit rate. Coverage varies by audience; that is the nature of the data, and it is why free credits exist.
• Accounts terminated for breaching the acceptable-use terms.

How to ask

Email team@jojapi.com from the address on your account with the job in question. We aim to reply within two business days. Refunds go back to the original payment method and typically take 5–10 days to appear.

Nothing here affects statutory rights you may have under consumer law where you live.